POLICIES:
APPOINTMENTS AND CANCELLATION

Our mission at Lauren Christine Hair Artistry is to provide our clients and staff with the highest level of professionalism and respect. By booking an appointment at Lauren Christine Hair Artistry, it is assumed that you are committed to fulfilling this engagement. In the event that you need to change or cancel an appointment, we have several different forms of communication available for your convenience.

It’s important to understand that when forgetting or cancelling appointments without giving enough notice, businesses lose the opportunity to fill that appointment time, the professional loses the ability to earn income, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all our clients and professionals, appointments booked at Lauren Christine Hair Artistry are subject to the following terms:

You may cancel or modify your appointment without charge anytime up to 24 hours preceding the start time of your appointment. This can be done online, by phone call, or email.

Phone call: 630-457-5028

Email: Laurenchristine.salon@yahoo.com

• Less than 24 hours notice is considered a “Late Cancellation” and may result in a 50% charge of the total of the scheduled service(s).
• Cancellations made 2 hours or less before the scheduled appointment will result in a charge for the full price of the services.
• If you do not show up for your scheduled appointment without having canceled it, you will be considered a “No Show” and charged full price for the scheduled service(s).
• Appointments that are booked within the 24-hour period are still subject to the same cancellation policy.
• As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS / email to the contact information given at time of booking.
• To ensure a full experience, please arrive on time for your scheduled appointment.
• Late arrivals (15 minute grace period) will be charged the full price of the scheduled service(s) even if there is not enough time to render them in full.
• Late arrivals that exceed 15 minutes past the scheduled time, may result in a forfeited appointment. We will always work to accommodate you when possible.

Thank you for your cooperation and understanding! At Lauren Christine Hair Artistry & Spa and we look forward to giving the best experience possible!